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FREQUENTLY ASKED QUESTIONS

Everything You Need To Know

Find answers to common questions about our treasury services, implementation process, and how we work with your team.

01

What does WideVision do?

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We provide treasury advisory, Kyriba implementation, bank connectivity, ERP integration, training and support services. The scope is agreed around your business requirements and operating environment.
02

Can you help us establish treasury processes from the beginning?

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Yes. An advisory engagement can define your operating model, processes, responsibilities, reporting needs and transformation priorities before technology implementation begins.
03

Do you support organisations that already use Kyriba?

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Yes. We can discuss support, training, enhancements and additional implementation requirements for an existing environment, subject to assessment and access arrangements.
04

Can you connect our banks and ERP system?

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We assess the required data flows and available connectivity options. Feasibility depends on bank services, platform capabilities, licences, system versions, security requirements and the agreed architecture.
05

How long does an implementation take?

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Duration depends on the modules, entities, banks, interfaces, data readiness and availability of the participating teams. We develop a scoped plan after reviewing those factors.
06

Who provides the software licences?

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Software licensing and service implementation are distinct. We clarify the applicable licensing arrangements and responsibilities during the proposal process. Any required vendor entitlements must be confirmed before implementation.
07

What involvement is required from our team?

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Your team provides process owners, business decisions, data, testing participation and approvals. IT, banking and vendor stakeholders may also be needed for interfaces and connectivity.
08

Do you provide post-go-live support?

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Hypercare and ongoing support can be included under the agreed project or support arrangement. Coverage, capacity, service hours and response commitments are defined in the relevant agreement.
09

Can you train our treasury users?

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Yes. Training can be tailored to participant roles, business processes and the modules in scope, including refresher and train-the-trainer programmes.
10

Can you guarantee the elimination of payment fraud?

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No system or service can guarantee that all fraud will be prevented. We help organisations define and implement supported controls, responsibilities and exception processes as part of a broader control framework.

How do we start?

Contact us with your priorities and a brief description of your treasury, banking and ERP environment. We will discuss the appropriate discovery or scoping step.